Calming customers - a management training course

How can you calm a dissatisfied customer?  It’ll only wind them up  if you ask them to calm down.  Instead, deal with their emotion first, by allowing them to express it as strongly as they can.  Don’t take offence.  It’s only natural for them to be agitated and need to let off steam if they’re dissatisfied.  Letting off steam calms people down fast.
 

You can develop your empathy, your emotional intelligence, and your ability to calm people including dissatisfied customers on our highly acclaimed London UK management training course, “Skills with People”.
 

But how can you be sure this training in calming customers is for you?