Avoiding discord - a management training course

A good way of provoking  discord is to prevent  people from expressing negative feelings.  Repressed feelings build up inside until they burst out.  A good way of avoiding  discord is to be very alert for signs of negative feeling.  As soon as you detect any, allow and encourage its full expression, and treat it with respect and understanding.
 

You can develop your ability and confidence at avoiding discord by enabling people to get negative feelings off their chest on our highly acclaimed London UK management training course, “Skills with People”.
 

But how can you be sure this training in avoiding discord is for you?