Podcast 1 - A typical telephone enquiry

In this recording Phil and Alex Gould roleplay a fairly typical telephone enquiry from an HR manager looking for a suitable course for a middle manager.

It includes our most frequently asked questions, illustrates the kinds of people who use this course, it's aims and teaching methods.

Questions answered:-  (these may take a few seconds to start playing)

Clip 1a

How can you help someone who is frequently in conflict? (4:29)

Clip 1bWhat if the manager is a little reluctant to receive training? (2:55)

Clip 1cHow realistic is the training? (3:23)