Giving bad news - training for managers and professional people

Why is giving bad news so hard?  It's because it always arouses strong emotions.  Sometimes it can't be avoided, but doing it helpfully, without being harsh or unkind, calls for a reasonably high degree of emotional intelligence.

 Our highly acclaimed London UK management training course, "Skills with People", will increase your emotional intelligence, and therefore enable you to give bad news helpfully.

 But how can you be sure this training in giving bad news is for you?