Managing and resolving disagreements
Most people who come on the London based "Skills with People" course have two qualities in common:
- a strong drive to achieve success,
- a logical and rational approach to the process of persuasion.
That means they argue and reason hard for what they think is right. But all too often instead of resolving disagreements their meetings and conversations degenerate into misunderstanding and conflict. That’s both frustrating and perplexing. After all, when you’re bending over backwards to be reasonable by sticking to facts and logic, why can’t people see reason?
The reason why they can’t see reason is that their mind is temporarily swamped by emotion. Their receiver to reason is switched off. It’s no use trying to resolve disagreements by reasoning with people until you have first genuinely tuned in to their concerns and emotions. Only then will their rational receiver be switched back on. So in addition to the two qualities mentioned above, if you wish to be good at resolving disagreements you need a third quality:
Emotional intelligence is a set of communicating skills. It’s about tuning in on other people’s emotional wavelength and getting them to tune in on yours. You can develop these skills on the Skills with People course. Resolving disagreements is one of the practical applications you can practise on the course.
See also the Skills with People course contents
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