Customer service skills development

The London based Skills with People course is not about your intention but about your effect.  Your intention is obviously to be helpful to your customers.  If you want to increase your customer service skills development what you need to look at is how exactly do you respond to customers and what effect are your responses having on them?  This will show you which responses you need to change and what new customer service skills you need to develop, including handling difficult people.  

That’s precisely the path the "Skills with People" course will follow in order to develop your customer service skills and effectiveness.  You can see for yourself what’s on offer in the Skills with People course by clicking on "Skills with People" course content.  A great deal of what is on offer is relevant to developing customer service skills.

We are frequently asked to provide training for people who need to be better at handling unhappy customers.  One of the most popular is "How to calm people down and gain thier co-operation when they resisting, aggressive, complaining and objecting".  During this highly practical session participants are presented with tips and techniques on how to write their own winning conversational scripts that they can take and us right away.

If this is something that would interest you contact us, or if you would like us to call you fill in an online enquiry.