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Gould Training - Previous Case Studies
Please see below a list of previous case studies:
December 2007 - Case Study
November 2007 - Case Study
October 2007 - Case Study
About This Course
Quick summary of distinguishing features
Why choose "Skills with People"?
Management Training Objectives
Management Coaching Method
"Skills with People" Course Contents
THEORY:
What is Emotional Intelligence?
BASIC SKILLS:
Listening with Empathy
Speaking Assertively
MOST REQUESTED TOPICS:
Building Rapport
Giving Feedback
Handling Difficult People
Influencing Skills Training
Leadership Development
Managing Upwards
Other practical applications
Course Preparation
Emotional Intelligence Test
Introduction & Brochure (printer friendly)
Podcasts
