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Gould Training - Previous Case Studies
Please see below a list of previous case studies:
December 2007 - Case Study
November 2007 - Case Study
October 2007 - Case Study
About This Course
Why choose "Skills with People"?
Management Training Objectives
Management Coaching Method
"Skills with People" Course Contents
THEORY:
What is Emotional Intelligence?
What is Social Intelligence?
BASIC SKILLS:
Listening with Empathy
Speaking Assertively
PRACTICAL APPLICATIONS:
Building Rapport
Calming People Down
Coaching Skills Training
Conflict Resolution Training
Constructive Criticism
Delegating Skills
Getting the Best Out of People
Giving Bad News
Giving Feedback
Handling Difficult People
Handling Objections
Influencing Skills Training
Leadership Development
Listening Skills
Managing Upwards
Motivating People
Persuasion Skills Training
Praising and Criticising
Receiving Criticism
Resolving Disagreements
Running Meetings
Sales Training
Soft Skills Training
Team Development
Course Preparation
Emotional Intelligence Test
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