Calming people down - a training course for managers and professionals

Just imagine you know exactly how to calm people down when you can see they're stressed.  How do you do it?  You provide them with a safe way of letting off steam.  You can develop this vital skill on our widely acclaimed London UK management training course, "Skills with People".  
 

Being good at calming people down is one of the skills of emotional intelligence.  It's crucial when you're handling complaints, getting people to do what they're reluctant to do, giving them critical feedback, or helping them tackle their problems - all moments of stress.
 

But how can you be sure this training in calming people down is for you ?