What's the training about?

It's about your behaviour , in other words, what you say, the way you say it, and its effect on others.  This can also be expressed in other ways:- 

• find out exactly what you're doing that switches others on  - and off
• make small, subtle changes in your approach that'll change the way others respond
• understand others better and be better understood by  them 
• get the balance right between being pre-occupied with your own  thoughts and paying attention to another's  - switch nimbly from one to the other 
• create an atmosphere of mutual respect, understanding and trust 
• connect well with people - create meetings of minds
• be open-minded and help others be open-minded too
• apply the "golden rule" about treating others as you'd like to be treated 
• become conscious of all of the above, in other words, be aware what's going on beneath the surface of your conversations and meetings.